FAQs

If you have a Martini Sportswear customer account, you can view your order online. To do this, log in with your email address and password using the account icon at the top right of our website. As soon as you are logged in, you can check the order status and all details under "MY ORDERS".

We will also send you an order confirmation by email so that you can keep track of your order even without logging in.

You can find your order number in your online customer account under "MY ORDERS" and in the order confirmation that we send you by email after your purchase.

We strive to keep our delivery times as short as possible. Your order is forwarded directly to our warehouse for dispatch preparation via a fully automated process, so unfortunately, we can no longer change your delivery address on the invoice. However, if we manage to hold your order in time, we can adjust the shipping label on your parcel accordingly. Please send us an email to join@martini-sportswear.at.

Once your order has been confirmed, we are unfortunately no longer able to cancel it, as all orders from our online shop are processed fully automatically via our warehouse. However, you can register the products from your order for return via our returns platform. Simply enter your invoice or order number and your email address, select the product to be returned and you will receive a returns label for the return by email. Please attach it clearly visible to the outside of the parcel and hand in the parcel at a post office of your choice.

There is no minimum order value in our online shop. Delivery is free for purchases of € 150 / 200 CHF or more.

We want to make shopping in the Martini Sportswear online shop as easy as possible for you. That's why we offer various payment methods:

• Credit card
  • When paying by credit card, you can enter your credit card details directly in the "Payment" window. We accept the following credit cards: Visa and MasterCard.
• Apple Pay
  • If you have registered a credit and debit card in the "Wallet" of your iPhone or other Apple device, you can pay via Apple Pay at the end of the order process.
• PayPal
  • If you select PayPal as your payment method, you will be automatically redirected to PayPal to confirm the payment. Log in to your PayPal account and follow the instructions. You can find more information about paying via PayPal here.

• Klarna - Pay Now, Pay in 30 days, Financing (not available for the delivery countries Slovakia, Czech Republic, Poland, France, Belgium, Luxembourg & Hungary)

  • • If you select ‘Klarna’, the next step is to log in to your Klarna account using your e-mail address and a one-time code. After logging in, select one of the payment options. The following options are available:

      • Pay Now - pay for the order immediately

      • Pay in 30 days - pay for the order later

      • Financing - pay for your order in instalments

    • Please note that Klarna is an independent invoicing company. If you have any questions about payment, please contact Klarna customer service directly. You can find more information about purchasing with Klarna at https://www.klarna.com/

• EPS (only for deliveries to Austria)
  • If you make an eps transfer, you pay for your purchase at the end of the order process using your usual online banking details.

• Twint (only for deliveries to Switzerland)

• Ideal (only for deliveries to the Netherlands)

We will debit the amount for your order as soon as your order has been dispatched. If your order comprises several shipments, the amount will be debited for each product shipped. Please note that we will carry out an authorisation of the total amount at the time of your order. This is only a temporary hold on the amount, which will automatically expire within a few days.

You will receive an invoice from us by email together with the shipping confirmation. You can also view and download the invoice online in your customer account.

Please note that we do not send invoices by post for sustainability reasons.

Klarna is an independent payment provider, and the payment is processed directly by Klarna. If you have any problems with your payment, please contact the Klarna customer service.

Discount codes can be entered in the "ADD DISCOUNT CODE" field during the checkout in the "Payment" step. Click "Add" to activate the discount. The reduced total amount will then appear in the order overview before you finalise the order.

Please note: Discount codes cannot be combined with other discounts and cannot be applied to sale or outlet items, unless explicitly stated otherwise.

If your discount code does not work, please check that the items in your cart meet the terms of the promotion. For example, if outlet items are excluded from the promotion, but your cart contains outlet items, the code will not be accepted. Also, make sure that your voucher is still valid and that you clicked "Add" after entering it.

Unfortunately, we cannot apply the discount at a later stage. In order to keep delivery times as short as possible, all orders from our online shop are forwarded directly to our warehouse for dispatch preparation via a fully automated process. It is therefore not possible to change or cancel your order.

You can conveniently purchase our gift cards online or directly in our Flagship Store in Annaberg.

Purchasing gift cards from Switzerland is not possible, as our vouchers are issued in euros and are not compatible with CHF.

After completing your online purchase, you’ll receive your voucher by email – it’s ready to use immediately and can be personalized with a message if desired.
When purchasing in-store in Annaberg, you’ll receive a physical gift card in credit card format, perfect for gifting.

The minimum amount for a gift card is €15, and the maximum is €1,000.
You can also purchase multiple gift cards at once.

Yes, you can add a personal message to your gift card when ordering online – perfect as a gift!

Our gift cards can be redeemed both online and in our Flagship Store in Annaberg.
Redemption in Switzerland is unfortunately not possible, as our vouchers are issued only in euros.

In the shopping cart or at checkout, click “Add discount code”,
then enter your voucher code in the “Voucher code” field and click “Add”.
The corresponding amount will be automatically deducted.

You can use multiple Martini gift cards in one order.
Combining gift cards with discount codes or promotions is also possible, unless stated otherwise.

Your voucher remains valid until the full balance is used.
If your purchase total exceeds your balance, you can pay the remaining amount using another payment method.

In case of a return, any cash amount (if applicable) will first be refunded to your original payment method.
The remaining amount will then be credited back to your gift card once your return has been received.

No, returns or exchanges of gift cards are not possible due to withdrawal regulations.

Please check the following:

• Enter the code exactly as shown

• Do not include spaces

If it still doesn’t work, please contact our support team:
join@martini-sportswear.at
We’ll be happy to help you as quickly as possible!

Gift cards purchased before December 22, 2023 can no longer be redeemed directly online.
Due to technical reasons, redemption is currently only possible in our Flagship Store in Annaberg.

If you’re unable to redeem your old gift card in-store, please send us your voucher code and a screenshot of your shopping cart to 📧 join@martini-sportswear.at.
Our customer service team will take care of the process and manually arrange your order.

You can conveniently purchase our gift cards online or directly in our Flagship Store in Annaberg.

Purchasing gift cards from Switzerland is not possible, as our vouchers are issued in euros and are not compatible with CHF.

After completing your online purchase, you’ll receive your voucher by email – it’s ready to use immediately and can be personalized with a message if desired.
When purchasing in-store in Annaberg, you’ll receive a physical gift card in credit card format, perfect for gifting.

The minimum amount for a gift card is €15, and the maximum is €1,000.
You can also purchase multiple gift cards at once.

Yes, you can add a personal message to your gift card when ordering online – perfect as a gift!

Our gift cards can be redeemed both online and in our Flagship Store in Annaberg.
Redemption in Switzerland is unfortunately not possible, as our vouchers are issued only in euros.

In the shopping cart or at checkout, click “Add discount code”,
then enter your voucher code in the “Voucher code” field and click “Add”.
The corresponding amount will be automatically deducted.

You can use multiple Martini gift cards in one order.
Combining gift cards with discount codes or promotions is also possible, unless stated otherwise.

Your voucher remains valid until the full balance is used.
If your purchase total exceeds your balance, you can pay the remaining amount using another payment method.

In case of a return, any cash amount (if applicable) will first be refunded to your original payment method.
The remaining amount will then be credited back to your gift card once your return has been received.

No, returns or exchanges of gift cards are not possible due to withdrawal regulations.

Please check the following:

• Enter the code exactly as shown

• Do not include spaces

If it still doesn’t work, please contact our support team:
join@martini-sportswear.at
We’ll be happy to help you as quickly as possible!

Gift cards purchased before December 22, 2023 can no longer be redeemed directly online.
Due to technical reasons, redemption is currently only possible in our Flagship Store in Annaberg.

If you’re unable to redeem your old gift card in-store, please send us your voucher code and a screenshot of your shopping cart to 📧 join@martini-sportswear.at.
Our customer service team will take care of the process and manually arrange your order.

You can conveniently purchase our gift cards online or directly in our Flagship Store in Annaberg.

Purchasing gift cards from Switzerland is not possible, as our vouchers are issued in euros and are not compatible with CHF.

After completing your online purchase, you’ll receive your voucher by email – it’s ready to use immediately and can be personalized with a message if desired.
When purchasing in-store in Annaberg, you’ll receive a physical gift card in credit card format, perfect for gifting.

The minimum amount for a gift card is €15, and the maximum is €1,000.
You can also purchase multiple gift cards at once.

Yes, you can add a personal message to your gift card when ordering online – perfect as a gift!

Our gift cards can be redeemed both online and in our Flagship Store in Annaberg.
Redemption in Switzerland is unfortunately not possible, as our vouchers are issued only in euros.

In the shopping cart or at checkout, click “Add discount code”,
then enter your voucher code in the “Voucher code” field and click “Add”.
The corresponding amount will be automatically deducted.

You can use multiple Martini gift cards in one order.
Combining gift cards with discount codes or promotions is also possible, unless stated otherwise.

Your voucher remains valid until the full balance is used.
If your purchase total exceeds your balance, you can pay the remaining amount using another payment method.

In case of a return, any cash amount (if applicable) will first be refunded to your original payment method.
The remaining amount will then be credited back to your gift card once your return has been received.

No, returns or exchanges of gift cards are not possible due to withdrawal regulations.

Please check the following:

• Enter the code exactly as shown

• Do not include spaces

If it still doesn’t work, please contact our support team:
join@martini-sportswear.at
We’ll be happy to help you as quickly as possible!

Gift cards purchased before December 22, 2023 can no longer be redeemed directly online.
Due to technical reasons, redemption is currently only possible in our Flagship Store in Annaberg.

If you’re unable to redeem your old gift card in-store, please send us your voucher code and a screenshot of your shopping cart to 📧 join@martini-sportswear.at.
Our customer service team will take care of the process and manually arrange your order.

You can conveniently purchase our gift cards online or directly in our Flagship Store in Annaberg.

Purchasing gift cards from Switzerland is not possible, as our vouchers are issued in euros and are not compatible with CHF.

After completing your online purchase, you’ll receive your voucher by email – it’s ready to use immediately and can be personalized with a message if desired.
When purchasing in-store in Annaberg, you’ll receive a physical gift card in credit card format, perfect for gifting.

The minimum amount for a gift card is €15, and the maximum is €1,000.
You can also purchase multiple gift cards at once.

Yes, you can add a personal message to your gift card when ordering online – perfect as a gift!

Our gift cards can be redeemed both online and in our Flagship Store in Annaberg.
Redemption in Switzerland is unfortunately not possible, as our vouchers are issued only in euros.

In the shopping cart or at checkout, click “Add discount code”,
then enter your voucher code in the “Voucher code” field and click “Add”.
The corresponding amount will be automatically deducted.

You can use multiple Martini gift cards in one order.
Combining gift cards with discount codes or promotions is also possible, unless stated otherwise.

Your voucher remains valid until the full balance is used.
If your purchase total exceeds your balance, you can pay the remaining amount using another payment method.

In case of a return, any cash amount (if applicable) will first be refunded to your original payment method.
The remaining amount will then be credited back to your gift card once your return has been received.

No, returns or exchanges of gift cards are not possible due to withdrawal regulations.

Please check the following:

• Enter the code exactly as shown

• Do not include spaces

If it still doesn’t work, please contact our support team:
join@martini-sportswear.at
We’ll be happy to help you as quickly as possible!

Gift cards purchased before December 22, 2023 can no longer be redeemed directly online.
Due to technical reasons, redemption is currently only possible in our Flagship Store in Annaberg.

If you’re unable to redeem your old gift card in-store, please send us your voucher code and a screenshot of your shopping cart to 📧 join@martini-sportswear.at.
Our customer service team will take care of the process and manually arrange your order.

All orders in our online shop are sent directly from our logistics centre in Annaberg by Austrian Post.  Orders to Switzerland are also dispatched by Swiss Post. The dispatch usually takes place within 1 to 2 working days, the delivery time is approx. 3 to 5 working days depending on the country of delivery*. As soon as your order is ready for dispatch, you will receive a shipping confirmation from us by email with a tracking link to track your parcel. The shipping costs will be displayed in the shopping cart before you pay and will be invoiced with your order.

*Please note that deliveries may take longer than usual during sales and promotional periods. 

As soon as your order is ready for dispatch, you will receive a shipping confirmation with a tracking link by email. This allows you to see the location of your shipment at any time and track it if your parcel has been deposited at a pick-up station.Start of form

If you are not at home at the time of delivery, your parcel will be left at a pick-up station near you, unless you have given drop-off permission in advance. You can use your tracking link to see where your parcel is at any time and where you can pick it up if necessary.

The Swiss Post delivers thicker letters and smaller parcels by depositing them in the ‘milk crate’. If you do not want your parcels to be deposited or do not agree with the deposit location, you can go to the Swiss Post customer portal under ‘My mail’ in ‘My consignments’ and give the ‘Do not deposit’ instruction or inform the parcel carrier / customer service.

We ship orders from our online shop to the following countries:

• Austria
• Germany
• Italy
• Switzerland
• France
• Spain
• Netherlands
• Slovakia
• Czech Republic
• Poland
• Finland
• Belgium
• Luxembourg
• Hungary

For orders over € 150,- or CHF 200,- shopping basket value, shipping is free of charge. 
Otherwise the following shipping costs (incl. VAT) will be charged per order:

Austria, Germany, Italy, Slovakia, Czech Republic, Hungary: EUR 5.00
Belgium, France, Luxembourg, Netherlands: EUR 8.00
Finland: EUR 9.00
Spain: EUR 12.00
Poland: EUR 6.00
Switzerland: CHF 10.00

*Please note: For the sake of the environment, shipping costs (for orders under EUR 150 / CHF 200) are also charged for complete returns.

The shipping costs will be displayed in your shopping basket before you pay and will be charged with your order.

All our products are packed and dispatched from our Martini Sportswear logistics centre in Annaberg (Salzburg, Austria). Your order will be sent by Austrian Post. Orders to Switzerland are also dispatched by Swiss Post. 

Once your order has been received, it usually takes 1 to 2 working days for your parcel to be dispatched. 

If you would like to return your order or parts of it to us, please first pack the undamaged and originally packed item(s) in the original parcel or other suitable packaging. You can easily return your products up to 40 days from the invoice date.
Simply go to our returns platform, register the products you want to return and download the returns label - and you're ready to start your return! Attach the return label clearly visible on the outside of the parcel and hand in your parcel at any post office.

FOR SWISS ORDERS:
Please register your return via our Swiss returns platform.

To do this, please enter your order number (you will find it in your order and dispatch confirmation) and your email address. In the next step, you can select the products to be returned + the reason for the return. After your confirmation, your return label will be created, which you attach to the outside of the parcel so that it is clearly visible. You can return your parcel at any post office. 

As soon as we receive your parcel, our quality management team will check the condition of the goods in our warehouse. The refund will then usually be arranged within 48 hours.

You can easily return your products within 40 days of the invoice date.

For returns from Switzerland we charge CHF 12 by means of your credit note. Returns from all other delivery countries are free of charge.

*Please note: For the sake of the environment, shipping costs (for orders under EUR 150 / CHF 200) are also charged for complete returns.

You will receive your refund via the payment method you selected at the time of purchase. As soon as your product has arrived in our warehouse, we will process the refund within 48 hours. It usually takes another 1 to 2 days for the refund to be credited to your account.

Unfortunately, exchanges are currently not possible. If you do not wish to keep your ordered item(s), please register your products to be returned via our returns platform and send your order back to us with the returns label, which will be sent to you by email after you have registered the products for return. We will be happy if you then place a new order!

If you have purchased from an authorised retailer, we ask you to return your Martini Sportswear product directly to them. The retailer will then get in touch with us.

If you have any problems, please contact join@martini-sportswear.at.

If you think the product quality is not OK, please send us an email with a detailed description of the problem, preferably including relevant photos, to join@martini-sportswear.at

If you purchased your Martini Sportswear product while on holiday or abroad and are having problems with it, simply send us an email with a detailed description of the problem to join@martini-sportswear.at. Please include details of where and when you purchased your product (name of retailer, address, country, date of purchase, proof of purchase).

If you have any further questions, please feel free to contact our customer service team, either by email at join@martini-sportswear.at or by phone on +43 6463 8171. Alternatively, you can also fill out our contact form. We will process your request as quickly as possible and get back to you.

We are sorry if you have received a damaged parcel. If the items you ordered are intact and only the parcel has been damaged and you would like to return something, you can simply use the packaging of your choice for the return shipment. Please use the return documents enclosed with your delivery to ensure that the return is sent to the correct address.

If an item is damaged or missing in transit, please contact us by email at join@martini-sportswear.at or by phone on +43 6463 8171. Alternatively, you can also fill out our contact form. We will process your request as quickly as possible and get back to you.

You can find everything you need to know about our products on the product detail pages of our website. Below the product images you will find a detailed product description as well as information on the material, features, and sustainability of the product.

We have integrated a special tool on our website to make it easy for you to find the right size. To do this, click on "What’s my size?" on the product detail page (above the size selection) and enter the required data in the pop-up window. Based on your details, you will receive a personalised size recommendation for the corresponding item of clothing.

You can also refer to our size chart, which you can find on the product detail page.

On the product detail pages of our website, you will find a detailed product description and more information about each product. Tips and tricks for caring for our products are regularly published in our magazine. And if you want to know more about special materials, we recommend the technology pages in the "Discover Martini" section of our website

We’ve written an informative magazine article about caring for, cleaning and drying performance garments including the most important do’s and dont's (sorry it's only in German). If you have a specific question, you can also email us at join@martini-sportswear.at.

Click on the magnifying glass icon at the top right of our website to use the search function. Enter the product name or a corresponding keyword and the matching results will be displayed.

If a product is not available in our online shop, you can enter your email address on the product detail page using the "Notify me" button. We will notify you by email as soon as the product is back in stock. Alternatively, you can find out which retailer stocks the product by using the “Find a retailer“ option in the main menu.

If you need accessories or spare parts for your product from the online shop, please contact our customer service team - either by email at join@martini-sportswear.at or by phone on +43 6463 8171. Alternatively, you can also fill out our contact form. We will process your request as quickly as possible and get back to you.

We have summarised the most important information on spare parts, accessories, and repairs for you in the "Repair & Care" section of our website.

As part of our commitment to sustainability, we have been offering a repair service for our clothing and accessories at our Basecamp in Annaberg for many years.

If you need a repair for your favourite Martini Sportswear item, please send a Mail to join@martini-sportswear.at. All further steps will then be discussed with you. 

You can find authorised Martini Sportswear retailers on our website in the main menu under “Find a retailer“. Simply enter your location and click "Search" to view the results.

If you do not yet have a customer account with us, click on the account icon at the top right of our website, select "LOGIN" and then "Register Now!". In the next step, enter your preferred login details (email & password). You will then receive an email confirming your registration, which you simply need to click on. To save time when ordering at a later stage, you can save your billing address in your customer account.

There are many benefits to creating an account with us:

• See all your orders at a glance.
• You only need to enter your address details once.
• Speed up the checkout process.

Once you have logged in to our website using the account icon, you can change your personal information and settings under "MY ACCOUNT".

Unfortunately, for technical reasons, it is not possible to change the email address stored in your account.  In this case, please create a new customer account.

For privacy reasons, we cannot change an existing newsletter subscription to a new email address. If you have any questions, please contact join@martini-sportswear.at.

If you are experiencing problems with your account, you can contact our customer service team, either by email at join@martini-sportswear.at or by phone on +43 6463 8171. Alternatively, you can also fill out our contact form. We will process your request as quickly as possible and get back to you.

Once you have logged in to our website via the account icon, you can change your delivery and/or billing address under "MY ACCOUNT".

If you can't remember your password, you can easily reset it when you log in.

Enter the email address by which you are registered with Martini Sportswear and we will send you an email with a link to reset your password.

It may take a few minutes for the email to reach you. Please also check your spam folder if necessary.

You can unsubscribe from our newsletter or change your newsletter settings
at any time by clicking on "Update data" or "Unsubscribe" at the bottom of the newsletter. Then simply follow the instructions.