privacy policy

We are delighted about your interest in our Online Shop. Protection of your privacy is very important to us. In the following, we will inform you in detail on how we handle your data.

1. Access data and hosting

You can visit our websites without being required to provide personal data. Each time a website is accessed, the only thing the web server automatically saves is a server log file, which contains e.g. the name of the requested file, your IP address, data and time of the request , the volume of data transferred and the inquiring provider (access data), and documents the request.

These access data are only analysed for the purpose of ensuring that the website runs without any errors and of improving our offerings. Doing so serves to protect our legitimate interests in correctly presenting our offerings, provided that after considering all other interests, our interests are overriding. The legal basis is Art. 6(1) lit. f) GDPR. All access data shall be deleted automatically no later than seven days after ending your visit to our website.

Hosting services by a third-party provider

Within the scope of processing data on our behalf, a third-party provider shall render the services required for hosting and the presentation of our website in our name.
Doing so serves to protect our legitimate interests in correctly presenting our offerings, provided that after considering all other interests, our interests are overriding. The legal basis is Art. 6(1) lit. f) GDPR. All data collected within the scope of using this website or in forms used in the online shop for this purpose and as described in the following, are processed on its servers. Processing of such data on other servers shall only take place in the scope outlined in this context.
This service provider is based within a country of the European Union or the European Economic Area.

2. Collection and use of data for the performance of a contract and in opening a customer account

We collect personal data if you voluntarily provide us with such within the scope of your order, in contacting us (e.g. using our contact form or via e-mail) or if you open a customer account. Mandatory fields are classified as such as we require the data in these cases to perform a contract and/or to process your contact or to open a customer amount, and you are not able to complete your order, open a customer account and/or send your contact request without providing such data. The respective input forms will indicate which data are being collected. We shall use the data you provide us with for the purpose of performing your contract and processing your enquiries. The legal basis shall be Art. 6(1) lit. b) GDPR. After the contract has been fully performed or your customer account has been deleted, your data will be restricted for further processing and deleted after the end of the storage periods stipulated for tax and trade law purposes, unless you have expressly agreed to a further use of your data or we have reserved the right to use such data beyond the period specified by law and we have informed you thereof in this declaration. Your customer account
can be deleted at any time, either by notifying us using the contact option described below or, if applicable, by using the function provided for that purpose in your customer account.

3. Data transfer

For the purpose of contract fulfilment we shall forward your data to the shipping agent we have commissioned to deliver your order, in so far as this is required for the purpose of delivering ordered goods. Depending on which payment provider you select in the order process, we shall forward the payment data which have been collected in this context to the bank handling your payment and/or, if applicable, to the payment provider commissioned by us for the purpose of handling your payment or to the selected payment service. In some cases the selected payment providers also collect these data themselves if you open an account with one of these services. In such a case you are required to log into the payment provider website using your access data as part of the ordering process. In this respect, the Privacy Policy of the respective payment provider shall apply.

DATA TRANSFER TO SHIPPING PROVIDERS AND/OR TRADING PARTNERS

If you have given us your express consent during or after your order to do so, we will forward your e-mail address and telephone number on this basis to the shipping service and/or to the specialist trade partner we have commissioned so that they can contact you to notify you of delivery or to coordinate delivery with you. The legal basis is Art. 6(1) lit. a) GDPR. You can withdraw your consent at any time by sending a notification to the contact information listed below or directly vis-à-vis the respective shipping service. After your withdrawal we shall delete the data you have provided for this purpose, unless you have given your express consent to a further use of your data or we have reserved the right to use data after receiving your withdrawal, provided that the use is permitted by law and we inform you of it in this declaration.

 

4. E-mail Newsletter

E-mail advertising after signing up for our newsletter

If you sign up for our newsletter, we will use the data required from you or provided by you to send you our e-mail newsletter at regular intervals with your consent.
You can unsubscribe from the newsletter at any time, either by sending us a message to the contact information listed below or by using the link in the newsletter provided for that purpose. After unsubscribing we shall delete your e-mail address unless you have given your express consent to a further use of your data or we have reserved the right to use data after receiving your withdrawal, provided that the use is permitted by law and we inform you of it in this declaration.
The newsletter shall be sent by a service provider in accordance with processing on our behalf and to whom we shall transfer your e-mail address for this purpose.
This service provider is based within a country of the European Union or the European Economic Area.

 

5. Use of data when processing payments “Instalment Purchase”

If you have selected the payment method “Instalment Purchase [Ratenkauf]” and have given your consent as required pursuant to data protection law, personal data (first name, surname, address, e-mail, phone number, date of birth, IP address, gender) together with the data required for handling the transaction (item, invoice amount, payment due dates, total amount, invoice number, taxes, currency, order date and order time) shall be transferred for the purpose of processing this payment method to our partners: Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden and/or payolution GmbH, Am Euro Platz 2, 1120 Vienna, Austria. The legal basis is Art. 6(1) lit. a) GDPR.

For the purpose of verifying the identity and/or creditworthiness of the customer, our partner conducts investigations and requests information from databases as well as commercial credit agencies which are accessible by the public. Please see the privacy policies of our partners to find the providers who obtain information and, if applicable, data on creditworthiness based on mathematical-statistical procedures as well as further details for processing your data after transferring to our partners Klarna Bank AB (publ) or payolution GmbH. You can access the privacy policies here:
https://cdn.klarna.com/1.0/shared/content/legal/terms/0/en_gb/privacy
https://customer.payolution.com/en/customer/dataprivacy

Our partner Klarna Bank AB (publ) shall use the information received about the statistical probability of a payment default to make a balanced decision on substantiating, executing or terminating a contractual relationship. You have the opportunity to present your position by contacting our partner Klarna Bank AB (publ) and to dispute the decision. You can withdraw the consent you have given us to forward your data, as agreed upon during the ordering process, at any time and without providing a reason with future effect.

 

6. Integration of the Trusted Shops Trustbadge

The Trusted Shops trust seal has been embedded on this website for the purpose of displaying our Trusted Shop quality seal and the collected reviews as well for offering the Trusted Shops products for buyers after an order.

This trust seal serves to protect our legitimate interests in best marketing our offerings, provided that after considering all other interests, our interests are overriding. The legal basis is Art. 6(1) lit. f) GDPR. The trust seal and the services thus acquired are a service offered by Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne, Germany.
By activating the trust seal, the web server automatically saves a server log file, which contains e.g. your IP address, data and time of the data request, the data volume transferred and the inquiring provider (access data), and documents the request. These access data are not evaluated and are automatically overwritten no later than seven days after ending your visit to our website. Other personal data are only transferred to Trusted Shops, if you have consented thereto, or have
decided to use Trusted Shop products after completing an order or have already registered for use thereof. In such a case the contractual agreement between you and Trusted Shops shall apply.

 

7. Cookies and web analysis

We use cookies on various web pages in order to make a visit to our website attractive and to enable the use of certain functions, to display appropriate products or for the purpose of market research. The use of cookies serves to protect our legitimate interests in an optimised presentation of our offering, provided that after considering all other interests, our interests are overriding. The legal basis is Art. 6(1) lit. f) GDPR. Cookies are small text files which are automatically stored on your end device. Some of the cookies we use are deleted automatically at the end of the browser session, in other words after closing your browser (i.e. session cookies). Others remain on your terminal device and enable us to identify your browser the next time you visit our website (persistent cookies). See the cookie settings of your web browser to find out how long such cookies are stored. You can set your browser in such a way that it informs you when cookies are deposited so that you can decide in each individual case whether you want to allow theme or whether you only want to allow cookies in certain cases, or disable the use of cookies in general. Each browser differs in the way it manages cookie settings. This is described in the Help menu of each browser. It will tell you how to change your cookie settings. You will find this using the following link for the respective browser:

Internet Explorer™: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
Safari™: https://support.apple.com/kb/PH21411?locale=de_DE&viewlocale=en_US
Chrome™: https://support.google.com/chrome/answer/95647?hl=en&hlrm=en
Firefox™: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Opera™: https://help.opera.com/en/latest/web-preferences/#cookies
Disabling cookies may limit the functionality of our website.

DoubleClick cookie

This website also uses DoubleClick cookies within the scope of applying Google Analytics (see below), which enables a recognition of your browser when you visit other websites. This function serves to protect our legitimate interests in best marketing our offerings, provided that after considering all other interests, our interests are overriding. The legal basis is Art. 6(1) lit. f) GDPR. The information automatically generated by the cookie about your visit to this website is transferred to a Google server in the USA and stored there. The IP address is shortened by activating IP anonymisation on this website prior to transferring the information within the Member States of the European Union or in other states party to the Agreement on the European Economic Area. Only in exceptional cases shall the full IP address be transferred to a Google server in the USA and shortened there. The anonymised IP address which is transferred by your browser within the scope of Google Analytics shall not be combined with other data from Google.

Google will use this information in order to compile reports on website activities and to render further services associated with the use of the website. This serves to protect our legitimate interests in best marketing our offerings, provided that after considering all other interests, our interests are overriding. The legal basis is Art. 6(1) lit. f) GDPR. If necessary, Google shall also forward this information to third parties if this is prescribed by law or if third parties process such data on behalf of Google.

Google DoubleClick is a service offered by Google LLC (www.google.com). Google LLC has its headquarters in the USA and is certified under the EU-US Privacy Shield. You can view the latest certificate here. Thanks to this agreement between the USA and the European Commission, the latter identified an appropriate level of data protection for companies certified under the Privacy Shield.

You can deactivate DoubleClick cookies using this link. In addition thereto you can obtain information on the depositing of cookies and on managing their settings from the Digital Advertising Alliance. Finally, you can activate browser settings so that you will be informed if cookies are deposited and then decide in each individual case whether you want to allow such a cookie or you can agree to allow cookies in certain cases or to disable cookies in general. Disabling cookies may limit the functionality of our website.

Use of Google (Universal) Analytics for web analysis

This website uses Google (Universal) Analytics, a web analysis service offered by Google LLC (www.google.com) for website analysis. The use of cookies serves to protect our legitimate interests in an optimised presentation of our offering, provided that after considering all other interests, our interests are overriding. The legal basis is Art. 6(1) lit. f) GDPR. Google (Universal) Analytics uses methods which enable an analysis of how you use the website, such as cookies. The information automatically collected about your use of this website shall generally be transferred to a Google server in the USA and stored there. The IP address is shortened by activating IP anonymisation on this website prior to transferring the information within the Member States of the European Union or in other states party to the Agreement on the European Economic Area. Only in exceptional cases shall the full IP address be transferred to a Google server in the USA and shortened there. The anonymised IP address which is transferred by your browser within the scope of Google Analytics shall not, as a matter of principle, be combined with other data from Google.

Google LLC has its headquarters in the USA and is certified under the EU-US Privacy Shield. You can view the latest certificate here. Thanks to this agreement between the USA and the European Commission, the latter identified an appropriate level of data protection for companies certified under the Privacy Shield.

You can prevent Google from collecting and processing the data that are generated by the cookie
and related to your use of the website (including your IP address) by downloading and installing the browser plugin provided under the following link: https://tools.google.com/dlpage/gaoptout?hl=en

As an alternative to the browser plugin, you can click on this link to prevent Google Analytics from collecting your data on this website in future. By clicking on this link an opt-out cookie will be installed on your terminal device. If you delete your cookies, you are required to click on the link again.

Google Tag Manager

We also use Google Tag Manager to manage the services for usage-based advertising. The Tag Manager tool itself is a cookie-less domain and does not collect any personal data. Instead, the tool ensures that other tags are activated which, in turn, possibly collect data (see above for more information). If you have deactivated tags at the domain or cookie level, then this setting shall remain for all tracking tags which are implemented with Google Tag Manager.

Use of etracker for web analysis

In order to analyse our website, data are automatically collected and stored using technologies provided by etracker GmbH (www.etracker.com). User profiles are created from these data using pseudonyms. The use of cookies serves to protect our legitimate interests in an optimised presentation of our offering, provided that after considering all other interests, our interests are overriding. The legal basis is Art. 6(1) lit. f) GDPR. Cookies can be used for this purpose. The pseudonymised user profiles shall not be combined with personal data about the individual bearing the pseudonym without separate, express consent. You can object to the collection and storage of data at any time with future effect by clicking on this link.

An opt-out cookie will be stored on your terminal device after you have objected. If you delete your cookies, you are required to click on the link again.

Use of Matomo for web analysis

In order to analyse our website, data are automatically collected and stored using the web analysis software Matomo (https://matomo.org), a service provided by InnoCraft Ltd. User profiles are created from these data using pseudonyms. This process serves to protect our legitimate interests in best presenting our offerings, provided that after considering all other interests, our interests are overriding. The legal basis is Art. 6(1) lit. f) GDPR. Cookies can be used for this purpose. The pseudonymised user profiles shall not be combined with personal data about the individual bearing the pseudonym without separate, express consent. All data processed within the scope of the website analysis described above are processed on our servers. You can object to the collection and storage of data at any time with future effect by following the instructions below.

Objection:
An opt-out cookie will be stored on your terminal device after you have objected. If you delete your cookies, you are required to click on the link again.

 

8. Advertising via marketing networks

Google AdWords Remarketing

We use Google AdWords to advertise for this website in Google search results as well as on third-party websites. In order to do so Google deposits a remarketing cookie when you visit our website which automatically enables interest-based advertising by means of a pseudonymised cookie ID and based on the sites you have visited. This function serves to protect our legitimate interests in best marketing our offerings, provided that after considering all other interests, our interests are overriding. The legal basis is Art. 6(1) lit. f) GDPR.

Any further data processing shall only occur if you have agreed with Google that your web and app browser history may be linked with your Google account and that information from your Google account may be used to personalise advertising which you see on the web. In this case, if you are logged into Google when you visit our website, Google will use your data in combination with Google Analytics data to create and define target group lists for cross-device remarketing. To do so, Google will temporarily link your personal data with Google Analytics data to form target groups.

Google AdWords Remarketing is a service offered by Google LLC (www.google.de). Google LLC has its headquarters in the USA and is certified under the EU-US Privacy Shield. You can view the latest certificate here. Thanks to this agreement between the USA and the European Commission, the latter identified an appropriate level of data protection for companies certified under the Privacy Shield.

You can deactivate remarketing cookies using this link. In addition thereto you can obtain information on the depositing of cookies and on managing their settings from the Digital Advertising Alliance.

AdRoll Retargeting

We advertise this website in search results as well as on third-party websites via our advertising partner AdRoll Advertising Limited, Level 6, 1, Burlington Plaza, Burlington Road, Dublin 4, Ireland. In order to do so, this provider or of one of their partners automatically deposits a cookie which enables interest-based advertising by means of a pseudonymised cookie ID and based on the sites you have visited. This serves to protect our legitimate interests in best marketing our offerings, provided that after considering all other interests, our interests are overriding. The legal basis is Art. 6(1) lit. f) GDPR.

You can deactivate retargeting cookies by clicking on one of the following links:
https://app.adroll.com/optout/safari

Alternatively, you can deactivate the use of cookies by third parties by accessing the deactivation site of the Network Advertising Initiative.

 

9. Social Media PlugIns

Use of Social Plugins offered by Facebook, Google, Instagram

Social Plugins (“Plugins”) from social media networks are used on our website.

If you access a page on our website containing such a plugin, your browser will establish a direct link to the servers of Facebook, Google, Twitter or Instagram. The content of the plugin is transferred by the respective provider to your browser and embedded in the page. By embedding the plugin the providers are informed that your browser has accessed the respective page from our website, even if you do not possess a profile or are not currently logged in. This information (including your IP address) is transferred directly by your browser to a server operated by the respective provider (if applicable to the USA) and stored there. If you have logged into one of the services, the providers can directly assign your visit to our website to your profile in the respective social media network. If you interact with the plugins, for example, by pressing the “Like” or the “Share” button, the appropriate information will also be transferred directly to one of the provider’s servers and stored there. The information will also be published in the social media network and displayed for your contacts to see.

The purpose and scope of collecting data as well as further processing and use of the data by the providers as well as contact information and your rights and setting options in this respect with regard to protection of your privacy can be found in the providers' privacy policies.

https://en-gb.facebook.com/policy.php
https://developers.google.com/+/web/buttons-policy
https://help.instagram.com/155833707900388

If you do not want the social media networks to assign the data collected from our website directly to your profile in the respective service, then you must log out of the appropriate service before visiting our website. You can also completely prevent plugins from being loaded with Add-Ons for your browser, e.g. with the script blocker “NoScript” (http://noscript.net/).

YouTube Video Plugins

Contents from third-party providers are embedded in this website. These contents are provided by Google LLC (“Provider”). YouTube is operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). The enhanced data protection setting has been activated for YouTube videos that are embedded in our website. This means that no information concerning website users is collected or stored by YouTube unless the users play the video.
The purpose and scope of collecting data and further processing and use of the data by the providers as well as your rights and setting options in this context for the protection of your privacy can be found in Google's privacy policy https://developers.google.com/+/web/buttons-policy.

 

10. Sending e-mail reminders for online reviews

If you have given us your express consent either during or after your order, then we shall use your e-mail address to remind you to review your order based on the rating system we use. This consent can be withdrawn at any time by sending us a notification to the contact information listed below.

 

11. Contact information and your rights

You have the right to access data stored about you free of charge, and, if applicable, you have the right to rectify or restrict processing, the right to data portability and the right to delete these data.

Please contact our company data protection officer if you have any questions concerning the collection, processing or use of your personal data, for cases of accessing, rectifying, blocking or deleting data, or to withdraw consent if need be or to object to certain uses of data.

Arendicom GmbH, Datenschutzbeauftragter, Ziegeleistr. 12, 82327 Tutzing, Germany, Datenschutz@arendicom.de

In addition thereto, you have the right to appeal to the data protection authority which is responsible.

Right to object

If we process personal data as outlined above to protect our legitimate interests, provided that after considering all other interests, our interests are overriding, then you may object to this processing with future effect. If the data are processed for purposes of direct marketing, you may exercise this aforementioned right at any time If the data are processed for other purposes, you shall only have the right to object thereto if you provide reasons relating to your special situation.

After exercising your right to object, we shall not process your data for these purposes any further, unless we are able to document imperative reasons requiring protection for processing which override your interests, rights and liberties or if the processing thereof serves the purpose of enforcing, exercising or defending legal claims.

This shall not apply if processing takes place for the purpose of direct marketing. In such a case we shall no longer process your personal data for this purpose.

 

Version: August 2018